Returns & Exchanges
Returns and Exchanges: US orders only
Not loving your purchase? No worries! If you’re not satisfied we’ll gladly accept merchandise for return or exchange, as long as it:
Grace Eleyae, Inc. is pleased to offer shipping service with the US Postal Service with Pre-paid Return Labels
- To return your order, please visit our return process page and we will lead you through the process www.graceeleyae.com/pages/refund-policy
Returns outside of the US:
Out of country customers can send items back to us at the address below using any trackable method, at your expense. Please be certain to insure the package.** If you do not have the packing slip, please include the following information clearly written with your return:
- Your name and billing address
- The original invoice/confirmation email, or the order number
Our return address is:
Grace Eleyae, Inc.
13781 Roswell Ave. Unit B
Chino, CA 91710
Once we receive your package, we will process an exchange or issue a refund*** in accordance with this policy. Refunds*** will be made in the form of the original payment. Takes at least 2 weeks to fully process refund***.
* Cost differs for returns outside of the US.
** We are not liable for lost packages. However, we will work with you in locating the package in any way we can.
*** Refund does not include the original shipping cost, only the cost of the product(s)
*** Refunds can take up to 4 weeks to fully process on some orders.
**** Product that was gifted, cannot be returned.
Damaged or defective items:
In the case of items damaged during shipment, or within 60 days of purchase please email our customer care department. With the following information:
- Detailed explanation of defect/damaged area
- Picture of defect/damaged area
We will work with you to replace your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.
****Product that was gifted, cannot be returned.